Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete your order.

We accept payment by both credit and debit cards. We accept the following cards: Switch, Delta, Visa, and MasterCard.

When you receive confirmation of your order, this is only an indication that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the event that a mistake has been made in pricing, where we have inadvertently under-priced goods, or we are no longer able to supply a particular product. In the case of a price increase, we will always contact you first to ensure that the revised price is acceptable.

Shipping And Handling

Charges for delivery are not included in the stated product price - see Delivery for details of applicable charges. Every product on this site is delivered by our standard service in the UK mainland (excluding the Scottish Highlands, Islands or Northern Ireland, the Isles of Scilly, Isle of Man and Channel Islands), All products ordered will normally arrive within 3 - 5 working days. Please note that the delivery services do not operate on Saturdays or Sundays.

Delivery Costs

Back Orders

If your item is not in stock, we will back order for you. You will always be contacted to keep you informed.

Tax Charges

VAT at the standard rate of 20% will be added to all orders. Goods that are dispatched to addresses outside of the European Union are generally not subject to EU VAT. When ordering goods from Disability Supplies for delivery overseas, you may be subject to import duties and taxes that are levied once the package reaches your country. Any additional charges for customs clearance must be paid by you; we have no control over these charges and cannot predict what they may be.

Credit Card Security

When the order is placed through our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.

Guarantee

Every product purchased from us is guaranteed by the manufacturer as set out in their guarantee statement. If your purchase fails in some way within the period stated you may return it to us and we will arrange a refund or replacement subject to conditions below.

The above guarantee does not cover transit, physical damage, damage caused by fire, liquid immersion or spillage.
All guarantees are in addition to and do not affect your statutory rights as a consumer.

Reaching Us

If you need to reach us, please , alternatively you can call on +44 (0)1342 837691 or fax us on +44 (0)1342 835655 or write to us:

Disability Supplies.Com Ltd
The Office, Courtney House
Blackberry Lane
Lingfield
Surrey
RH7 6NG
United Kingdom

Tel: 01342 837691
Fax: 01342 835655
Sales: 0800 0934 666
Email:

Privacy Policy

Disability Supplies.com Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third parties for goods delivery purposes

Returns Policy

Within 28 days of receipt

Outside 28 days of receipt

Damaged Goods

Unwanted Goods